Christmas Opening Times: We are closed from 4:00pm Friday 20th December 2024 until 8am Thursday 2nd January 2025.

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    On orders over £60 (Trade £95)

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Delivery

Christmas Opening Hours.

Please Note: We are closed during the Christmas Holiday period from 4:30pm Friday 20th December 2024 until 8am Thursday 2nd January 2025.
All orders placed during this time will be processed & despatched on our return.

Friday 6th DecemberOPEN (8am - 4:00pm)
Thursday 19th DecemberOPEN (8am - 5:00pm)
Friday 20th DecemberOPEN (8am - 4:00pm)
21st December - 1st JanuaryCLOSED
Thursday 2nd January 2025OPEN (8am - 5pm)

 

Mainland UK Delivery

 

Delivery OptionDelivery Time**TrackedFree Delivery Threshold (ex VAT)Account TypeCost (+ VAT)
Royal Mail 2nd Class*3 - 5 Working DaysNo£60+Standard£3.59
Standard (Tracked)1 - 5 Working DaysYes£60+Standard£6.95
Online Trade Orders (Tracked)1 - 5 Working DaysYes£95+Trade£12.50
Phone / Email Orders (Tracked)1 - 5 Working DaysYes£150+All£12.50
Pallet Lead & Steel (Signed For)1 - 5 Working DaysYesN/AAll£50.00
Click & CollectN/AN/AN/AAllFREE
Direct Delivery Charges***1 - 5 Working DaysYesN/AAllVARIOUS

* Only available on selected products.
** On most occasions, we will attempt to dispatch items available from stock for next day delivery if ordered before 2:00pm. If you have any queries on delivery times please contact our sales team.

Direct Delivery Charges

***Some products may be shipped direct from our suppliers and incur a 'Direct Delivery Charge' which you will be made aware of at checkout.

How can I track the status of my order?

You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.

How quickly will my order arrive?

Our aim is to dispatch most orders placed before 2:00pm on the same day.* Any orders placed after that time will be dispatched on the next available working day.

We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.

While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day. In addition we will inform you at checkout if delivery may take a little longer due to high demand.

*subject to stock availability

What days will my order be delivered on?

Our couriers deliver between 07.00 and 18.00 Monday to Friday

I have a query regarding my delivery?

If you have any queries regarding your delivery please ring us on 01752 651330 or email us at sales@sdhardware.co.uk.

If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.

Collect in person

If you have selected collection for the delivery method, we will let you know when your order is ready to collect.

What do I do if my order arrives damaged?

If any item you receive from us arrives damaged, please contact us within 5 working days on 01752 651330 or by email at sales@sdhardware.co.uk. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.

Unfortunately we cannot refund your postage costs when you return an item to us, unless it is faulty or damaged.

Please do not return a damaged order to us without contacting us first.

Sorry, this item is currently out of stock.
We currently hold [remaining-stock] units of this item in stock. The remainder will be put on back order.
You cannot order more of this item than we currently hold in stock.
You must order at least [min-order-qty] of this product.
Please contact sales on 01752 651330
You must order at least [min-order-qty] of this product. We currently hold [remaining-stock] in stock. The remainder will be put on back order.

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