Returns

All orders are thoroughly checked before leaving our premises. On receipt of your order we request that you check the items as soon as possible. If you are unhappy with your order for any reason, please contact us on 01752 651330 or sales@sdhardware.co.uk. Please have your order number to hand when you contact us as it will allow us to find your order quickly.

If you are unsatisfied with your order in any way, please return it to us within 14 days of delivery for a refund or exchange. The item must be unused, be in its original packaging and be suitable for re-sale. Items bought in the sale are non-returnable and non-refundable. Postage costs for returning items to us cannot be refunded, unless the item is faulty or damaged. We may at our sole discretion agree to take back the Returned Goods, provided that you arrange for such Returned Goods to be delivered to our premises as detailed at clause 6(a) and at your cost, and provided further that you pay for all costs and charges and fees incurred by us in re-stocking the Returned Goods. Items that are stocked by us do not incur a restocking fee, however, direct delivery / special order items may incur a restocking fee. These fees will only apply to undamaged / faulty items and will be made clear prior to returning the goods.

Please Note: We recommend that you send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us.

Returns
SD Hardware
Unit 7 Forge Lane
Enterprise Park
Saltash
Cornwall
PL12 6LX

Faulty/Damaged Goods

If any item you receive from us arrives damaged or missing, please contact us as within 5 working days on 01752 651330 or by email sales@sdhardware.co.uk. We will then advise you on the best course of action.

In most cases we will ask you to return the item to us for an exchange or refund. Unfortunately we cannot refund your postage costs when you return an item to us unless the item is faulty.

Please check your order before you sign for it from the courier. If the item is faulty or damaged in any way, please do not sign for it and the courier will return the item to us. We will then send a replacement item out as soon as possible.